Privacy Policy

Last updated: 1 January 2026

House Sanctuary Builders Pty. Ltd. (ABN registered in Victoria, Australia) operates the website zaptrono.com. This Privacy Policy explains the types of personal information we gather, the purposes for which we use that information, and the measures we take to keep it secure. By accessing our website or engaging our renovation services, you acknowledge that you have read and understood this policy.

Personal Information We Collect

We collect personal information only when it is reasonably necessary to carry out our business functions. The categories of data we may collect include:

  • Identity details — your full name, residential or site address, email address and telephone number, provided when you submit an enquiry form, request a quote or enter into a renovation contract with us.
  • Project-specific information — photographs of your property, architectural plans, council permits and any documents you share with us during the planning and construction phases.
  • Financial records — payment details necessary to process deposits, progress payments and final invoices. We do not store complete credit card numbers on our servers.
  • Technical browsing data — your IP address, browser type, operating system, referring URL, pages visited on our site and the date and time of each visit. This data is collected automatically through server logs and analytics tools.

How We Use Your Information

The information we collect serves specific, legitimate purposes directly related to delivering our renovation services:

  • Preparing and sending project quotes, scope documents and contract materials.
  • Communicating with you about project milestones, scheduling changes and completion timelines.
  • Processing payments and issuing invoices and receipts.
  • Responding to enquiries, feedback or complaints you submit through our website or by other means.
  • Improving our website functionality, content and user experience based on aggregated browsing behaviour.
  • Complying with legal obligations, including record-keeping requirements under the Building Act 1993 (Vic) and applicable tax legislation.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to facilitate core functionality and gather anonymised usage statistics. Essential cookies enable features such as form submissions and session management. Analytics cookies, provided by third-party services including Google Analytics, help us understand traffic patterns so we can improve the site. You may disable cookies through your browser settings; however, doing so may limit certain features. For full details, please refer to our Cookie Policy.

Third-Party Services

We may share limited personal information with trusted third-party providers who assist us in operating our business. These include:

  • Web hosting and cloud storage providers that maintain the servers on which our website and project files reside.
  • Payment processing platforms that handle financial transactions on our behalf.
  • Email marketing tools used to send project updates or newsletters, only where you have opted in to receive them.
  • Analytics services that process anonymised browsing data to generate website performance reports.

We require all third-party providers to handle your data in accordance with this policy and applicable privacy legislation. We do not sell, rent or trade your personal information to any external party for marketing purposes.

Data Storage and Security

Personal information is stored on secure servers protected by industry-standard encryption, firewalls and access controls. Physical project documents are kept in locked storage at our Melbourne office. We retain personal data only for as long as it is needed to fulfil the purposes described above or to meet our legal obligations — typically seven years for financial records, consistent with Australian Taxation Office requirements. When data is no longer required, it is securely deleted or de-identified.

Your Rights Under the Australian Privacy Act

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct any information that is inaccurate, incomplete or out of date.
  • Request deletion of your personal data where we are not legally required to retain it.
  • Withdraw consent for marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, wish to exercise any of your rights, or need to raise a privacy concern, please contact us:

House Sanctuary Builders Pty. Ltd.
Email: [email protected]
Melbourne, Victoria, Australia